🌙

Dozeling Support

Two phones, one private baby monitor. If something is not working, write to us — a real person answers.

We usually reply within two working days. Writing from the app (Settings → Send feedback) attaches your app version and role, which makes an answer faster.

Common questions

The two phones will not pair

Both phones need internet while pairing. Open Pair devices on each, choose This phone stays with the baby on one and This phone comes with me on the other, then scan the code — or type it in using the field below the scanner. A code is valid for one pairing; if it expires, generate a new one.

No alerts arrive

Alerts react to sound in the room. The first two seconds after Start watching measure the background, and a sound has to stay loud for about 0.7 s — a single clap is too short. After each alert there is a 30-second pause. If the parent phone stays silent, check that notifications are allowed for Dozeling in iOS or Android settings.

The cot phone stopped listening

Locking the cot phone ends the watch on purpose — the app says so before it starts. Leave that phone unlocked and plugged in; its screen dims to almost black after ten seconds, which is the night screen, not a crash.

I paid for Premium and it is not showing

Open Settings → Premium and tap Restore purchases. Premium follows the account you are signed in with, so both phones of one household need to be signed in with the same account. Purchases made on Google Play and on the App Store are separate — each store refunds and manages its own.

Managing or cancelling a subscription

Subscriptions are managed by the store you bought them in: on iPhone or iPad in Settings → your name → Subscriptions, on Android in the Play Store under Payments and subscriptions. Cancelling stops the renewal; Premium stays until the period you already paid for ends. The one-time purchase never expires and is not a subscription.

What Dozeling is not

Dozeling is not a medical device and does not diagnose anything. It listens for sound in the room and tells you about it. It is not a substitute for adult supervision.

Your data

Room audio and video travel directly between your two phones, encrypted end to end. We do not store recordings — we have no file storage at all. The details, and how to delete your account, are on the pages below.